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Guidelines for passengers


Guidelines for corona

  • To avoid pushing by passengers the dwell time of trains are substantially increased so that passengers have sufficient time to board and alight.
  • Trains are not stopped at the stations falling in containment zones.
  • Passengers are advised to use AarogyaSetu App.
  • Wearing mask is made mandatory for all passengers.
  • Thermal screening of all the passengers are done at the entry point of stations.
  • Hand Sanitization of all the passengers are done at the entry point of stations.
  • Baggage disinfection of all the passengers are done at the entry point of stations.
  • 2-3 passengers are permitted inside the lift depending on the size of lift.
  • Passengers are advised to stand on alternate steps of escalators.
  • Passengers having temperature or sign of COVID-19 are not allowed to travel.
  • For grievance redressal, passengers are encouraged to register their feedback through digital means (email, social media, helpline etc.) only. Passenger complaint book at stations will be discontinued for the time being.
  • To ensure compliance to new travel protocol at stations/trains, public is advised to take extra time for their daily commute.
  • Public is advised to keep only pocket size hand sanitizers, if any, with them during the travel.
  • It is also advised to travel with minimum luggage and avoid carrying metallic items.
  • As per Govt. Guidelines, Delhi Metro is operating with 100% seating capacity of coach along with upto 30 standing passengers in a coach.
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