Delhi Metro To Have New Online Customer Care Service Number From 1st January 2010
In order to provide better and improved connectivity from GSM/CDMA mobiles, DMRC has decided to introduce a new 24X7 Helpline number ‘155363’
January 2011. This new Helpline number will replace the existing Helpline number ‘128128’
January 2011 and every effort will be made by DMRC for providing easy access and speedy solutions to public queries and complaints.
From 01st January 2011, commuters can call on the new number ‘155363’
to register their complaints and suggestions regarding Delhi Metro services. The earlier number ‘128128’ will become non-functional from the same day
as DMRC was receiving many complaints from the commuters that the number does not connect from some GSM/CDMA mobiles. The new number has been provided with caller ID and recording facility. The concerned officials will be immediately informed about the complaint to ensure that a quick solution is provided to the same.
Mobile users and callers even residing outside Delhi can avail the service by calling on the number 011-155363.
However, the calls made on this service are not
The service would be of special benefit to the physically challenged commuters who can call on this number and seek assistance from the Metro staff by informing in advance which Metro station they would reach so that they can be helped. Delhi Metro provides wheel chair facility to old and physically challenged commuters in all the Metro stations.
The online customer care cell is working from Delhi Metro`s Shastri Park depot since October 2008 and answers on an average about 150 calls in a day pertaining to train timings, feeder bus services, fares, Metro routes etc.
Complaint and suggestion books are also available with the station managers at all the Metro stations.