NEW TRAVEL PROTOCOL FOR PASSEGNERS, PREVENTIVE MEASURES IN PLACE TO ENSURE COVID FREE METRO PREMSIES
New Delhi, dt. 03.09.2020
NEW TRAVEL PROTOCOL FOR PASSEGNERS; PREVENTIVE MEASURES IN PLACE TO ENSURE COVID FREE METRO PREMSIES
AT METRO STATIONS
Initially, entry/exit of passengers will be permitted only through one or two identified Gates at each station. List of all such earmarked Gate numbers at each station will be made available on the website www.delhimetrorail.com and official social media handles (Twitter & Facebook - @ officialDMRC) of DMRC for public information shortly Any change in number of Gates, as and when deemed necessary will also be updated there accordingly. (ANNEXURE-I)
Wearing of face mask/cover will be mandatory for all commuters during entry into the stations/trains and during the entire journey. Use of ‘Aarogya Setu App’ for updating health status by passengers will be advisable.
All passengers will be required to undergo thermal screening and hand sanitisation at the entry/frisking point itself. Forty Five (45) major stations have been provided with ‘Auto thermal screening cum hand sanitisation machines’(ANNEXURE-II) whereas, rest of the Metro stations will be having provision of ‘Auto sanitizer dispensers’ for hand sanitisation and thermal screening will be done manually by ‘Thermal guns’. This will be facilitated by DMRC/security personnel near the frisking/entry point.
temperature or sign of Covid-19 will not be allowed to travel. They will be directed to report
to the nearest medical centre.
At the station,
passengers will be required to follow social distancing for which stripe
markers have been provided at frisking points, customer care, AFC gates etc.
Similarly, signages are also placed on the platforms to ensure social
distancing by passengers.
Only 2-3 persons at a
time will be allowed to use Lift depending on the capacity of Lift.
Similarly, passengers will be required to stand on alternate steps on
escalators to maintain social distancing.
will be made inside stations reinforcing the need for following new travel
protocol to prevent spread of Covid-19. Besides this, Do’s and Dont’s
guidelines in view of Covid-19 have been prominently displayed at all Metro
stations and short audio-visual awareness films will also be run through LED
screens available at prominent Metro stations.
A team of around 800
officials/staff will be deployed for all stations to ensure the cleanliness and
orderliness inside stations during revenue hours. In addition, they will regulate/stop
entry of passengers to the station in case of crowd build up and violation of
Social Distancing norms.
For crowd management,
monitoring will also be done through CCTV cameras installed at stations/trains.
will be facilitated by trained Customer Facilitation Agents ensuring proper
social distancing and sanitization.
INSIDE METRO TRAINS
Passengers will be
permitted to sit on alternate seats only in the train or stand, maintaining
adequate social distancing. ‘Do not sit here’ stickers have been fixed on
alternate seats to maintain social distancing inside the train.
The dwell time (stoppage) of trains at each
station will be increased by 10 seconds (from earlier 10-15 seconds to 20-25
seconds) so that passengers get sufficient time to board and alight. At
interchange stations, the dwell time of trains will be increased by 20 seconds
(from earlier 35-40 seconds to 55-60 seconds).
announcements will be made in all the trains regarding social distancing and
wearing of mask.
Trains will be
sanitised at terminal stations. Similarly, once they are back to Depots after
the end of the day, they will again be thoroughly sanitised.
Train doors will be kept open at
terminal stations to let fresh air infuse in the train.
Tokens will not be
permitted for travelling to prevent transmission of virus through frequent
touching/handling. Only Smart Card holders (including QR code users on Airport
Express Line) will be allowed to travel, which can be recharged digitally by
number of ways easily avoiding human interface.
Recharge of Smart
Cards at the Ticket Vending Machines (TVMs) OR Customer Care centre will be
through cashless modes only (debit/credit/Bharat QR code etc). TVMs will not
New Smarts cards can
be purchased at the Customer Care centres or Ticket counters through cashless
modes (debit/credit card/Bharat QR code) only.
redressal, passengers will be encouraged to register their feedback through
digital means (email, social media, helpline etc.) only. Passenger complaint
book at stations will be discontinued for the time being.
CLEANLINESS AND HYGIENE
Regular cleaning of Metro stations will be
ensured by prioritizing passenger movement areas such as concourse, passages,
platforms, stairs, glass work, steel work etc. especially toilets which will be
cleaned/ disinfected every 4 hours by disinfectants.
All human contact areas e.g. lift buttons,
Escalator hand rails, AFC gates touch points, customer handling points will be
disinfected at stations every 4 hours or earlier as required.
Thorough disinfection of the entire station
will be done during non-revenue hours in night.
OF DELHI METRO SERVICES
This will be done in a graded manner from 7th
to 12th September 2020 as detailed in ANNEXURE-IV
To ensure compliance
to new travel protocol at stations/trains, public is advised to take extra time
of around 10-15 minutes for their daily commute.
Hand sanitizers by
passengers will not be permitted beyond 30 ml quantity. Public is advised to
keep only pocket size hand sanitizers, if any, with them during the travel. It
is also advised to travel with minimum luggage and avoid carrying metallic
Parking facility will
remain operational. However, Feeder bus services will remain suspended till
Metro stations will be permitted to operate as per prevalent government
guidelines and subject to fulfilment of social distancing norms.
Further details on
some of the major steps taken for maintaining safe and healthy environment
inside stations/trains to prevent transmission of Corona virus are tabulated in
have been provided at stations/trains for public for the containment of Covid-19
in Metro premises. Details available at Annexure-VI
additional features on their lifts for prevention of spread of virus are
tabulated in Annexure-VII