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'CUSTOMER SATISFACTION SURVEY' FROM 9th APRIL 2018 TO 6th MAY 2018



The Railway and Transport Strategy Centre (RTSC), London which manages CoMET and NOVA benchmarking groups, will be conducting the “5th Online Customer Satisfaction Survey” from 9th April - 6th May 2018. The main objective of the survey is to know what the commuters think about various aspects of Metro Operations including feedback/suggestions on improving the quality of service.

Commuters who wish to participate in the Survey can visit DMRC’s official website www.delhimetrorail.com and submit the Survey online by clicking on the given links. The Survey form will be available in both English and Hindi.

Commuters will be able to give their feedback on all the important aspects of Metro functioning such as:

                 
  •  Overall Satisfaction
  •              
  •  Availability
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  • Accessibility
  •                
  • Reliability
  •                
  • Information availability
  •                
  • Quality of Service
  •                
  • Customer care
  •              
  •   Safety & Security

This survey organized by RTSC is being conducted by Metros across the world at the same time to find out what their passengers think of the service they provide. These Metro organizations will compare the results of the surveys so that they can learn from each other and work toward giving customers even better service.


AD/ED(CC)/DMRC
Date: 08.04.2018

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